The questions practice owners actually ask us.
If yours is not answered here, we will answer it on a 30-minute call.
Do you only work with behavioral health practices?
Yes. We are intentionally specialized. Behavioral health has its own coding rules, authorization patterns, and payer behaviors, and a generalist billing company will miss the details that matter.
Which EHRs do you support?
We work inside your EHR rather than asking you to switch. Common ones we operate in include SimplePractice, TheraNest, TherapyNotes, AdvancedMD, Tebra, Athena, and others. If you are on something custom, we will tell you honestly whether we can support it.
How long does onboarding take?
We target a 2 to 3 week onboarding window. The longest pole is usually payer enrollment and EHR access, both of which we help drive on your behalf, so timelines can vary based on payer turnaround.
Do you handle credentialing?
Yes. Credentialing and payer enrollment are part of our Enterprise plan and are available as an add-on for Solo and Practice plans.
How do you charge?
Most often a percentage of monthly collections. Rates are scoped after we understand payer mix, auth load, workflow complexity, and volume. Solo practices often start around 6% of collections, with room to adjust up or down as the operational picture becomes clear. No setup fees and no surprise per-claim add-ons—you see what we collect and what you pay.
Are you HIPAA compliant?
We operate under HIPAA-aligned safeguards including encryption in transit and at rest, role-based access controls, signed BAAs with subprocessors, audit logging, and a documented incident response process. See our Privacy Policy and your service agreements for details.
What does the monthly report include?
Charges, payments, adjustments, write-offs, AR aging by payer, denial reasons, provider-level productivity, and payer mix. Plus a written summary from your account lead.
What happens if you cannot collect on a claim?
We work it through aged buckets, document the root cause, and either appeal, rebill, or transfer to patient responsibility with clear notes. Nothing disappears silently.
Ask us anything in plain language.
We will answer honestly, even if the honest answer is that we are not the right fit.